Website Operations
Managed maintenance, monitoring, backups, releases and incident coordination across approved websites.
Custom Digital Operations
Enterprise Digital Management
Comprehensive management for organizations operating business-critical WordPress, PHP and AWS-supported websites. Scope, staffing, service levels and pricing are tailored to each environment.
Multiple Websites
WordPress and PHP
AWS Operations
Accessibility
Development
One accountable digital partner
A management program designed for your environment
Paradise Technologies combines operational maintenance, infrastructure coordination, security, accessibility, content support and development into a documented enterprise service program.
Hosting and AWS Oversight
Coordination and management of approved cloud services, hosting environments and supporting infrastructure.
Security Management
Security monitoring, update governance, access reviews, hardening and documented recovery procedures.
Accessibility Oversight
Automated monitoring, manual review coordination, remediation planning and accessibility documentation.
Ongoing Development
Planned WordPress, PHP, front-end and integration development delivered through a controlled workflow.
Governance and Reporting
Service reporting, roadmaps, documentation, risk tracking and scheduled stakeholder reviews.
Managed digital platforms
Support for complex website portfolios
Enterprise Digital Management can cover one business-critical website or a coordinated portfolio of public, private, campaign and departmental digital properties.
- Enterprise WordPress and WordPress Multisite
- Custom themes, plugins and PHP applications
- HTML, CSS and JavaScript front ends
- Multiple domains, brands and business units
- Public, staging and development environments
- APIs and approved third-party integrations
- Content publishing and release workflows
- Technical documentation and asset inventories
Cloud and hosting management
AWS-supported website operations
Paradise Technologies can coordinate approved AWS services and the application environments they support. Exact responsibilities are documented to distinguish website operations from broader cloud administration.
- Environment and service inventory
- EC2, load balancer and web-server coordination
- RDS or Aurora database coordination
- CloudFront, Route 53 and S3 oversight
- Certificate and DNS management
- Backup and recovery coordination
- Monitoring, alerts and incident escalation
- Cost and capacity observations
Operational discipline
Maintenance, releases and recovery
Repeatable processes reduce risk and improve visibility across the digital environment.
Maintenance Management
- Core, theme, plugin and dependency updates
- Compatibility testing and maintenance windows
- Database and application health reviews
- Technical-debt identification
Release Management
- Development, staging and production workflows
- Source-control and approval procedures
- Quality assurance and rollback planning
- Release notes and change documentation
Backup and Recovery
- Documented backup schedules and retention
- Off-site backup coordination
- Restoration testing
- Recovery objectives defined by agreement
Security and risk management
Layered protection with documented responsibilities
Security services are aligned with the website's technology, business role and risk profile. No service can eliminate every threat, so prevention is paired with monitoring and recovery planning.
- Administrative-access and account reviews
- Least-privilege and multifactor-authentication guidance
- Web application firewall and CDN coordination
- Malware, file-change and suspicious-login monitoring
- Vulnerability and software-lifecycle reviews
- Security headers and configuration review
- Incident documentation and escalation procedures
Accessible digital services
Accessibility oversight integrated into operations
Accessibility is treated as an ongoing quality practice rather than a one-time automated scan.
Monitoring
- Scheduled automated scans
- Issue trending and prioritization
- Template and component observations
Remediation Support
- Developer remediation assistance
- Content-author guidance
- Regression review after significant changes
Governance
- Accessibility issue register
- Documented exceptions and priorities
- Coordination with independent auditors when required
Automated and internal testing does not constitute legal advice, certification or a guarantee of compliance. Independent audits and legal review are separately scoped when required.
Ongoing development
A managed improvement pipeline
Planned development capacity supports continuous improvement without treating every enhancement as an isolated emergency project.
- WordPress and PHP enhancements
- Theme, template and component development
- Forms, workflows and approved integrations
- Performance and technical SEO improvements
- Content and campaign support
- Quality assurance and release coordination
- Backlog review and priority planning
Transparent service management
Governance, reporting and accountability
The service program can integrate with the customer's ticketing, approval and reporting requirements.
Service Management
- Defined contacts and escalation paths
- Ticketing and request prioritization
- Incident, request and project separation
- Scheduled stakeholder meetings
Documentation
- System and integration inventory
- Access and credential procedures
- Runbooks and recovery documentation
- Change and release records
Reporting and Planning
- Operational and service-level reporting
- Security and accessibility observations
- Risk, backlog and roadmap reviews
- Budget and capacity planning support
Contracted service levels
Response targets matched to business impact
Final targets are established after discovery and depend on coverage hours, staffing and system requirements.
| Priority | Illustrative impact | Target |
|---|---|---|
| Priority 1 | Production website unavailable or critical business function stopped | Defined by enterprise agreement |
| Priority 2 | Major feature impaired with significant user or operational impact | Defined by enterprise agreement |
| Priority 3 | Noncritical defect, degraded feature or time-sensitive request | Scheduled by priority |
| Priority 4 | Routine change, content request or planned enhancement | Planned production schedule |
Response targets are not resolution guarantees. After-hours and 24/7 coverage require specifically contracted staffing, escalation procedures and pricing.
Discovery and transition
A controlled start to enterprise management
Enterprise service begins with discovery, documentation and risk review. Paradise Technologies then prepares a service design describing scope, priorities, staffing and transition activities.
- Stakeholder and requirements interviews
- Website, application and infrastructure inventory
- Hosting, security and accessibility baseline
- Access, ownership and vendor review
- Backlog, risk and technical-debt assessment
- Service-level and reporting requirements
- Transition plan and initial roadmap
Paradise Technologies care plans
From routine maintenance to enterprise operations
| Plan | Price | Best suited for |
|---|---|---|
| Essential Website Care | $99/month | Preventive maintenance for a small informational website |
| Business Website Care | $249/month | Managed hosting, staging and priority website support |
| First-Class Digital Care | $999/month | Premium website operations, advanced monitoring, performance oversight and priority support |
| Enterprise Digital Management | Custom | Multiple websites, custom applications, AWS and contracted service levels |
Questions and answers
Enterprise Digital Management FAQ
Common questions about scope, AWS, service levels, security and transition.
What makes this different from the $999 First-Class Website Care plan?
First-Class Website Care is a standardized premium website-management plan for one qualifying website. Enterprise Digital Management is designed for multiple systems, custom technology, AWS-supported environments, dedicated capacity, documented governance and negotiated service levels.
Can the service include several websites?
Yes. The discovery process identifies each website, owner, hosting environment, business function and required support level.
Can Paradise Technologies manage AWS infrastructure?
Website-related AWS services can be included when responsibilities and access are clearly documented. Complex cloud engineering, security or compliance requirements may involve specialized partners or a separately defined scope.
Is 24/7 support automatically included?
No. Coverage hours, on-call staffing, escalation paths and response targets are priced and documented in the enterprise agreement.
How does transition begin?
Transition begins with discovery, access review, technical inventory, documentation and risk assessment, followed by an agreed service design and transition plan.
Build an enterprise digital-management program around your organization
Talk with Paradise Technologies about your websites, WordPress and PHP applications, AWS environment, accessibility requirements and ongoing development needs.
Request an Enterprise Assessment