Premium Managed Hosting
Managed hosting for one qualifying website with SSL/TLS, DNS oversight, Cloudflare CDN/proxy, caching and firewall/DDoS protection.
Premium Website Operations
First-Class Website Care for $999 per month
High-touch website management for organizations that rely on their website as an important business system. First-Class Care combines premium hosting, staging, extended backups, advanced monitoring, performance oversight, accessibility review, priority incident coordination and hands-on website support.
Premium Hosting
90-Day Backups
Priority Response
Accessibility Oversight
Website Strategy
High-touch technical management
A premium website-care plan without marketing overlap
First-Class Website Care is focused on the website itself: hosting, maintenance, security, recovery, performance, accessibility, technical health and priority support. Ongoing SEO and social media marketing are available as separate marketing plans.
Staging & Release Management
Staging for safer testing, compatibility review for significant updates, pre-change restore points and planned production releases.
90-Day Backup Retention
Daily off-site website-file and database backups with up to 90 days of retention plus backups before major changes.
Enhanced Security Oversight
Uptime, SSL, domain, suspicious-login and security monitoring with priority review and incident coordination during normal business hours.
Advanced Performance Management
Core Web Vitals, caching, database, image and page-performance review with ongoing tuning for the maintained website.
Accessibility Oversight
Monthly automated accessibility review plus quarterly manual spot checks of representative pages and important visitor tasks.
Technical Search Health
Google Search Console monitoring for indexing, sitemaps and major crawl issues plus technical recommendations. This is not an SEO campaign.
Forms & Transactional Email
Routine testing of critical forms and support for website-generated transactional email or SMTP delivery where configured.
Website Strategy
A monthly website-operations review and quarterly roadmap discussion covering technical priorities, risks and planned improvements.
Hands-on website assistance
Three hours of minor website work each month
Use the included time for updates and small improvements to the existing website. Unused time does not roll over. New development, major redesign work and project-sized changes are quoted separately.
- Text, image, form and link changes
- Small layout and navigation improvements
- Posting customer-supplied articles, documents or notices
- Existing landing-page refinements
- Small accessibility or performance fixes within the existing site
- Routine analytics or tracking-code adjustments
First-Class service targets
Priority attention with planned oversight
| Service | Schedule or target |
|---|---|
| Automated website monitoring | 24 hours a day |
| Off-site website and database backups | Daily and before major changes |
| Backup retention | Up to 90 days |
| Routine software maintenance | Reviewed at least weekly |
| Normal support acknowledgment | Within two business hours |
| Website-down acknowledgment | Within one business hour during normal business hours |
| Minor website changes | Normally within one business day |
| Performance / technical health review | Monthly |
| Automated accessibility review | Monthly |
| Manual accessibility spot check | Quarterly |
| Search Console technical health review | Monthly where configured |
| Website operations review | Monthly |
| Website roadmap review | Quarterly |
Response targets refer to acknowledgment during normal business hours, not guaranteed resolution. Resolution depends on the nature of the issue, required access and third-party availability.
Security & recovery readiness
More recovery depth and clearer incident boundaries
Backup Readiness
- Daily off-site backups
- Up to 90-day retention
- Pre-change restore points
- Periodic recovery-readiness review
Included Recovery Assistance
- Restore assistance from an available clean plan backup when appropriate
- Rollback following a covered maintenance change
- Priority coordination when the maintained site is unavailable
Separately Scoped Incidents
- Extensive malware cleanup or forensic investigation
- Compromised custom code remediation
- Large-scale data reconstruction or complete rebuilds
- Emergency work outside normal business hours unless separately contracted
Marketing is separate
Add SEO & Social Media Marketing when growth is the goal
First-Class Website Care keeps the website technically healthy and well managed. Keyword campaigns, ongoing SEO content, Google Business Profile posting and social media production are available through separate marketing plans so the scope and deliverables stay clear.
- Local Visibility marketing
- Growth Marketing
- Market Leader marketing
- Maps & Listings Launch
- Local Visibility Pro
A clearly defined engagement
First-Class Website Care plan limits
Website Scope
- One qualifying website
- One primary business/brand environment
- Three hours of minor website work monthly
- Normal business-hours support
Quoted Separately
- New website design or major development
- E-commerce or membership management
- AWS infrastructure administration
- Additional websites, brands or complex environments
Third-Party Costs
- Premium software licenses
- Domain registration / renewal fees
- Paid Cloudflare or specialty security services
- Other third-party subscriptions and transaction fees
Paradise Technologies website care
Three levels of website operations
| Feature | Essential $99 | Business $249 | First-Class $999 |
|---|---|---|---|
| Managed hosting | Included | Included | Premium oversight |
| Cloudflare / DNS / SSL | Included | Enhanced | Enhanced |
| Staging | — | Included | Included + release workflow |
| Backup retention | 30 days | 60 days | 90 days |
| Minor website work | 15 min/mo. | 1 hr/mo. | 3 hrs/mo. |
| Accessibility review | — | Automated monthly | Automated monthly + quarterly manual spot check |
| Search Console technical health | — | Monthly | Monthly |
| Normal support acknowledgment | 1 business day | 4 business hours | 2 business hours |
| Website strategy review | — | Quarterly | Monthly + quarterly roadmap |
Getting started
First-Class onboarding and technical baseline
A structured onboarding establishes the hosting, security, DNS, backup, staging, performance, accessibility and monitoring baseline required for high-touch website management.
Typical onboarding investment: $750 to $1,500, based on existing conditions and complexity.
- Website, hosting and security assessment
- DNS, SSL and Cloudflare configuration review
- Backup and staging setup
- Search Console and analytics technical baseline
- Performance and accessibility baseline
- Issue documentation and support workflow setup
Questions and answers
First-Class Website Care FAQ
Does First-Class Website Care include SEO and social media management?
No. Technical search health is included, but ongoing keyword campaigns, content production, Google Business Profile posting and social media management are separate. View the marketing plans.
Does the included three hours roll over?
No. The three hours reset each month and do not accumulate.
Does accessibility oversight guarantee WCAG compliance?
No. The plan provides ongoing review and identifies issues for remediation, but it is not legal advice, certification or a guarantee that every page will satisfy every accessibility requirement at all times.
Are restores included?
Routine restore assistance from an available clean plan backup is included when restoration is the appropriate remedy. Extensive cleanup, reconstruction, custom-code remediation or major rebuilds may require a separate estimate.
Can e-commerce or AWS be covered?
Yes, but WooCommerce, membership systems, high-traffic applications, multiple sites and AWS infrastructure may require an Enterprise Digital Management proposal rather than the standard First-Class plan.
Are premium licenses and domain fees included?
No, unless specifically listed in your agreement. Premium software, domain registration/renewal, paid Cloudflare services and other third-party charges are normally separate.
Give a business-critical website First-Class technical care
Talk with Paradise Technologies about premium hosting, maintenance, recovery, performance and priority support.
Request First-Class Website Care